Staff Shadowing Negatively Affects Revenue Cycle Productivity
A new survey shows that staff shadowing preceding automation integration is disruptive to employees and has negative impacts on revenue cycle productivity. More than half of health systems found staff shadowing to be disruptive and to have negative effects on revenue cycle productivity, according to a national survey . The survey, commissioned by AKASA and conducted through the Healthcare Financial Management Association’s (HFMA) Pulse Survey program, included answers from over 350 chief financial officers and revenue cycle leaders at health systems across the country. Of the health systems surveyed, 68 percent had experienced staff shadowing. Revenue cycle staff shadowing typically happens ahead of implementing automation or other technology tools in order for consultants to document workflows and processes, according to the press release. About one-fourth (23.6 percent) of health systems responded that shadowing only captured a limited number of workflows and the documentation was of...